Return & Refund Policy

Effective Date: [Insert Date]

At Khushi PetCare, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

The product is damaged, defective, or incorrect at the time of delivery
The product is unused, unopened, and in its original packaging
The return request is raised within 48 hours of delivery

2. Non-Returnable Items

The following items are not eligible for return:

Opened or used products
Pet food and treats (once opened)
Grooming or hygiene products (for safety reasons)
Prescription medicines (Rx products)
Products purchased under clearance or special offers

3. Return Process

To initiate a return:

Contact us within 48 hours of delivery
Share your order details along with photos/videos of the product
Our team will review and approve the request
Once approved, we will arrange pickup or guide you on return shipping

4. Refund Policy

Refunds will be processed only after the returned product is received and inspected
If approved, refunds will be issued to the original payment method
Refund processing may take 5–7 business days

5. Replacement Policy

In case of damaged, defective, or incorrect items, we may offer a replacement instead of a refund
Replacement is subject to product availability

6. Cancellation Policy

Orders can be cancelled before they are shipped
Once shipped, cancellation is not possible

7. Damaged or Incorrect Products

If you receive a damaged or wrong product:

Notify us within 24–48 hours
Provide clear photos/videos as proof
We will arrange replacement or refund after verification

8. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product)
Return shipping may be borne by the customer unless otherwise specified